Warranty policy

When it starts

The warranty starts on the date you receive your Propappa product, as shown by the delivery tracking of your order.

How to claim

• Describe the defect and send clear proof of the damage.
• Return the item to us for inspection, with the Order ID attached to the parcel.
• Shipping is paid by the buyer.
• A claim takes 10 to 14 working days, not counting weekends and public holidays.

What it covers

Defects in the original materials or workmanship during the warranty period. The warranty covers the motor and panel parts.

What it does not cover

• Wear and tear.
• Small differences from product photos caused by screen or colour settings.
• Exposure to corrosive liquids or chemicals.
• Abuse, negligence, accident, fire, chemical damage or other causes beyond our control.